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Indiana, PA – Diamond Drugs, Inc. is proud to announce that they are the new primary sponsor of the Angels’ Wings Program, which provides gifts and necessary items to those in need during the holiday season. In 1984, the Donnelly Family, then owners of The Indiana Gazette, created a program to give to those in need in Indiana County during the holiday season. The program has had a few name changes over the years, but the mission has always remained the same: to spread a bit of joy and hope during the holidays to those who need it most.

With the recent sale of The Indiana Gazette, the Donnelly Family wanted to find a new primary sponsor of the program and Diamond Drugs, Inc. quickly came to mind. “After seeing the history of their commitment to the program over the years, Diamond Drugs is the perfect fit as the new primary sponsor of the Angels’ Wings Program. They have always been amazingly generous with their support,” said Linda Donnelly, who will remain involved with the program as an advisor.

The Indiana Gazette will continue to sponsor the program as well.

Mark Zilner, Diamond’s Owner & Chief Operating Officer, is looking forward to sponsoring the program. “We are honored to take over the Angels’ Wings Program and continue the wonderful work that the Donnelly Family, Indiana Gazette, and ICCAP have done over the years for our community. Angels’ Wings is a program that helps so many during the holiday season and we are looking forward to working with ICCAP and The Indiana Gazette to ensure the continued success of this valuable program.”

Applications and information about the program can be found on, on Facebook, or by emailing

Diamond CEO Recognized for Successful Leadership

Mark Zilner

INDIANA, PA- Mark Zilner, the president, chief executive officer, and owner of Diamond Pharmacy Services, was named a 2021 Pittsburgh Smart 50 Award winner by Smart Business Magazine and USI Insurance Services.

Since 2014, the Smart 50 Awards have annually recognized 50 executives from companies in western Pennsylvania and the greater Pittsburgh region for their “ability to effectively build and lead successful organizations,” according to the Pittsburgh Smart 50 Awards website.

Zilner was chosen from a pool of over 100 nominees in October and formally recognized with the award during a virtual gala on November 18.

To see the full list of 2021 Pittsburgh Smart 50 award winners, click here.

Introducing OPTICS

Posted On Oct Mon, 2021

Looking at Clinical Pharmacy Through a New Lens

The new Office of Pharmacy Therapeutics and Integrated Clinical Services (OPTICS) team: Left to Right: Stephen Ford, Pharm.D., BCGP; Nancy Chia, Pharm. D., MBA; Henry So, Pharm. D., BCPS, BCACP; Zane Gray, Pharm. D., BCACP; and Christopher Bender, Pharm. D., BCACP

Indiana, PA- Since 2015, the clinical pharmacists of Diamond’s Drug Information Center have been a lifeline for institutional healthcare providers, dispensing pharmacotherapy expertise on demand – from dosing, to disease states, drug-drug interactions, formulary management, and more.

But with the pharmacy profession moving closer to integrating clinical pharmacists into direct patient care in recent years, these clinical pharmacists had evolved beyond just providing drug information, and they wanted their healthcare partners to see this clearly.

They started with a fitting name change. The Drug Information Center is now the Office of Pharmacy Therapeutics and Integrated Clinical Services, or OPTICS. OPTICS is more than a name change – it’s a change in focus, and in capabilities.

“The Drug Information Center was our first real venture into a formalized clinical pharmacy program,” said Zane Gray, Pharm. D., BCACP, the clinical pharmacist supervisor for the group. “Now through OPTICS, we’re getting away from that restrictive information-based approach and into a more patient-oriented team.”

This new patient-oriented approach is best reflected in the “Integrated Clinical Services” portion of the name. The goal is simple: To actively incorporate tenets of their clinical pharmacy expertise into the everyday operations of the facility medical teams they serve, rather than just acting as a passive reference.

“We’re actually going out and interacting with our clinicians and having a meaningful effect on patient care,” Gray said.

OPTICS achieves this meaningful effect on patient care through collaborative formulary management practices, medication therapy management, individualized patient care plans, comprehensive medication managment, and a new service called the Medication Surveillanz Monitoring Program (MSMP), a tool to identify the safest and most cost-effective treatments for patients while mitigating adverse drug risks.

“Now we feel we’re actually integrated into the process of patient care,” said Stephen Ford, Pharm.D., BCGP, an OPTICS pharmacist. “Sometimes we’re even able to communicate with providers before medications are prescribed or recommended, and we can follow those patients longitudinally.”

Moving away from an information-based approach does not mean doing away with drug information, however. OPTICS will continue to focus on provider-level education, offering customers the webinars, clinical reference documents, and yes, the on-demand clinical answers they’re accustomed to receiving from the Drug Information Center.

The only noticeable change the OPTICS team wants customers to see is a continuous improvement in their patients’ outcomes.

“I believe OPTICS is a one-of-a-kind program,” Gray said. “We’re taking patient care models that you see in the community, that maybe aren’t as applicable to the patients in the facilities we work with, and adapting them into new patient-centered clinical pharmacy services that you can’t find anywhere else, but at Diamond.”

To learn more, visit

Diamond Pharmacy Services was recognized as the Industry Partner of the Year by the Pennsylvania Assisted Living Association (PALA), a Harrisburg-based trade association representing personal care homes and assisted living communities in the Keystone State.

Margie Zelenak, executive director of the Pennsylvania Assisted Living Association, presents a certificate recognizing Diamond Pharmacy as the 2019 Industry Partner of the Year. Receiving the award were (L to R) Charles Plazio, personal care and assisted living account executive; Gilbert Zilner, Diamond vice president, and Nick McFerron, personal care and assisted living account executive.

As one of four categories within PALA’s inaugural Keystone Awards, Industry Partner of the Year recognizes businesses and organizations “who have demonstrated outstanding leadership through their dedication to PALA and the Personal Care and Assisted Living industry overall”, according to PALA’s website.

PALA Executive Director Margie Zelenak dropped by the company’s White Township headquarters September 18 to present a certificate to a delegation that included company vice president Gilbert Zilner, personal care and assisted living account executives Charles Plazio and Nick McFerron, and education coordinator and infusion educator Trina Plazio.

“Diamond Pharmacy understands the regulatory requirements for Personal Care and Assisted Living Communities,” Zelenak said in a statement. “Their expertise in medication management has provided the PALA members with the resources needed to deliver quality care to the residents they serve.”

Zelenak also credited Diamond’s sponsorship and support of annual PALA conferences, both in terms of money and for providing speakers to present continuing education seminars to PALA members.

“Because of their support, we can continue to provide quality education for the communities,” she said.

The PALA award is fitting for a company that grew into Pennsylvania’s largest independently owned long-term care pharmacy.

“Diamond has a long history serving the assisted living and personal care communities,” said Charles Plazio. “Besides providing medications to their residents, we do our best to be an overall care resource for them, and working closely with PALA makes this easier.”

Diamond Pharmacy’s award will be formally recognized at the upcoming PALA Fall Conference in Lancaster, October 23.

Diamond Receives Prestigious ASCP Award

Posted On Nov Wed, 2018

The American Society of Consultant Pharmacists Foundation (ASCP Foundation) is pleased to announce that the 2018 Herb Langsam Pharmacy Provider Services Award has been conferred to Diamond Pharmacy Services for their distinguished “Antimicrobial Stewardship Program (ASP).” Bestowed annually by the Foundation, the Herb Langsam Pharmacy Services Award acknowledges a pharmacy organization that is an exemplary provider of pharmacy services.

Diamond, established in 1970 as a provider of retail pharmacy services, has grown into the nation’s largest correctional pharmacy provider and Pennsylvania’s largest independently owned long term care pharmacy.

Committed to stewardship, Dr. Deborah Milito, Pharm.D., BCGP, FASCP of Diamond Pharmacy Services, developed the Antimicrobial Stewardship Program, incorporating the Centers for Disease and Control (CDC) Core Elements for nursing homes. The basis of the program, is to provide other consultant pharmacists with the educational background to optimize antimicrobial prescribing and improve outcomes while empowering them to become educators and facilitate staff training within their own facilities. The ASP, which was launched in 2016, identified some early goals to help Diamond facilities drive their antimicrobial stewardship initiative. These goals include lowering the amount of urinalyses (UA) ordered, determining an appropriate diagnosis of all antimicrobials, and identifying a discontinuation date. Since the inception of the ASP, Diamond Pharmacy Services has realized a reduction in unnecessary UAs by up to an impressive 75% in some facilities in the first quarter of 2018, increased the use of facility specific antibiograms by almost 70%, and stayed focused on obtaining cut dates for all antimicrobial orders.

Integral to the continued success of the ASP, is the leadership provided by Joan Zilner,R.Ph., President; Gilbert Zilner, R.Ph., P.D., FASCP, Vice President; Mark Zilner, R.Ph., Chief Operating Officer; Matthew Valasek, R.Ph, MBA, Director of Pharmacy Operations; Deborah Milito, Pharm.D., Director of Clinical/Consultant Services Long-Term Care Antibiotic Stewardship Officer; and Paul Daisley, R.Ph., Director Long-Term Care.

The ASCP Foundation is the research and education affiliate of the American Society of Consultant Pharmacists (ASCP). The Foundation’s mission is to improve the health and well-being of older persons through appropriate, effective, and safe medication use.

Diamond Receives Family Business Award

Posted On Apr Mon, 2018

The Pittsburgh Business Times recently honored Diamond Pharmacy Services as one of its 2018 Family Business award winners. Diamond is one of 20 family-owned companies from the greater Pittsburgh region to receive the award. Recipients will be honored May 1 at an awards luncheon held at the Westin Convention Center Hotel.

Read more about the award winners here.


Diamond Named as Top 100 Organization

Posted On Feb Mon, 2018

Diamond Drugs, Inc. was named to the “Top 100 Organizations of 2017” list by Pennsylvania Business Central, a bi-weekly business journal providing business news to readers in 23 central Pennsylvania counties.  According to their website, this Top 100 list recognizes organizations with “positive impacts in the business community of central Pennsylvania” and as “leaders in their chosen fields, bringing new ideas, technology and services to their counties and spheres of influence.”

You can read Diamond’s award write-up here.


New Long-Term Care Website

Posted On Sep Mon, 2017

You might have noticed that the links to the personal care/assisted living, skilled, and DIALOG pages are missing from our homepage. This is because we’ve launched a new external website dedicated specifically to our long-term care pharmacy services. We’re very proud to introduce


We’re Hiring!

Posted On Jul Mon, 2016

Diamond Pharmacy Services, an Equal Opportunity Employer*, is looking for new team members to fill positions in customer service, data entry, packaging, and billing. Interested? Simply email, fax, or mail your resume to us. We look forward to hearing from you.

*An Equal Opportunity Employer including individuals with disabilities and veterans. 

Coming to a Trade Show Near You in 2018

Posted On Dec Tue, 2015

Get up close and personal with our correctional, long-term care, and sports medicine sales reps at these 2017 conferences/trade shows. This list will be updated periodically, so be sure to check back.

Texas Jail Association 32nd Annual Jail Training Conference

June 12-15, 2018
Kerrville, TX
Conference Info

National Sheriffs’ Association Annual Conference

June 15-20, 2018
New Orleans,LA
Conference Info

National Association of Counties 83rd Annual Conference and Expo

June 13-16, 2018
Nashville, TN
Conference Info

Advanced Correctional Healthcare – Wisconsin Jail Summit

June 17, 2018
Stevens Point, WI
Conference Info

Southern States Correctional Association Summer Training Conference

July 20-25, 2018
Baton Rouge, LA
Conference Info

Florida Sheriffs Association Summer Sheriffs Conference

July 22-25, 2018
Champions Gate, FL
Conference Info

Sheriffs Association of Texas Annual Training Conference & Expo

July 21-24, 2018
Conference Info

Alabama Sheriffs Association 2018 Summer Training Conference

July 29- Aug 2, 2018
Orange Beach, AL
Conference Info

Louisiana Sheriffs Association Annual Conference

July 29- Aug 3, 2018
Destin, FL
Conference Info

Georgia Sheriffs’ Association Summer Conference

July 30- Aug. 1, 2018
Jekyll Island, GA
Conference Info

American Correctional Association Congress of Correction

August 2-5, 2018
Minneapolis, MN
Conference Info

Association of State Correctional Administrators Summer Conference

August 3-8, 2018
Minneapolis, MN
Conference Info

Illinois Sheriffs’ Association Sheriffs Summer Training Conference

August 3-6, 2018
Bloomington-Normal, IL
Conference Info

Oklahoma Sheriffs’ Association Annual Training Conference and Exposition

August 6-10, 2018
Midwest City, OK
Conference Info

Indiana Sheriffs’ Association Conference

August 18-19, 2018

Advanced Correctional Healthcare – Michigan Jail Summit

August 23, 2018
Midland, MI
Conference Info

Texas Jail Association Jail Management Issues Conference

Sept. 10-13, 2018
Galveston, TX
Conference Info

Minnesota Sheriffs’ Association Jail Administrators Conference

Sept. 11-14, 2018
Brainerd, MN
Conference Info

Virginia Sheriffs’ Association Conference and Exhibition

Sept. 11-13, 2018
Virginia Beach, VA
Conference Info

Association of State Correctional Administrators Midwest Region Meeting

Sept. 23-27, 2018
Greensboro, NC
Conference Info

North Carolina Jail Administrators’ Association Annual Convention and Trade Show

Sept. 19-20, 2018
Rapid City, SD
Conference Info

Utah Sheriffs’ Association Fall Conference and Exhibition Show

Sept. 23-25, 2018
St. George,UT
Conference Info

Advanced Correctional Healthcare – Illinois Jail Summit

Sept. 27, 2018
Grand Prairie, IL
Conference Info

Association of State Correctional Administrators Northeast Region Meeting

Sept. 28-30, 2018
New York, NY
Conference Info

Dakota Territory Sheriffs Conference

Sept. 30- Oct. 2, 2018

New Jersey County Jail Wardens Association Annual Conference

Oct. 1-4, 2018
Atlantic City, NJ
Conference Info

Nebraska Sheriffs Association/Police Officers Association of Nebraska

Oct. 1-4, 2018
Kearney, NE
Conference Info

Missouri Sheriffs’ Association Chief Deputy Conference

Oct. 1-4, 2018
Osage Beach, MO
Conference Info

Association of Women Executives in Corrections Training Institute

Oct. 12-14, 2018
Sacramento, CA
Conference Info

Women Working in Corrections and Juvenile Justice Conference

Oct. 14-17, 2018
Sacramento, CA
Conference Info

NCCHC National Conference on Correctional Health Care

Oct. 20-24, 2018
Las Vegas, NV
Conference Info

Florida Sheriffs Association Executive Leadership and Fleet Exposition Conference

Oct. 28-31, 2018
Orlando, FL
Conference Info

Kansas Sheriffs’ Association 2018 Fall Training Conference

Nov. 7,  2018
Dodge City, KS
Conference Info

New Jersey State League of Municipalities Conference

Nov. 13-15,  2018
Atlantic City, NJ
Conference Info

Oregon Sheriffs’ Association Annual Conference

Dec. 2-5,  2018
Bend, OR
Conference Info

Idaho Sheriffs’ Association Annual Conference

Dec. 11-13,  2018
Boise, ID
Conference Info